Return Policy

 

 

Satisfying our customers is a business philosophy that we respect, practice, and emphasize.


Need to Return a product?
To return a product at Professional Business Solutions of America, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at support@Professional Business Solutions of America, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: (260) 580-9858
By e-mail: support@Professional Business Solutions of America

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Professional Business Solutions of America accepts returns on merchandise from select manufacturers within 30 days. However, Professional Business Solutions of America reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

1) FUTURE PRODUCT PURCHASES
 

2) A FULL CASH REFUND

 

3) ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Professional Business Solutions of America on returned items, and Professional Business Solutions of America  will pay the shipping charges on the replacement or exchange item(s) going back.
 

4) SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
 

Professional Business Solutions of America
3326 Terry Lane
Fort Wayne, IN 46835
United States
 

Returns within 30 days from invoice date can be exchanged for a replacement, refund, or credit at Professional Business Solutions of America's discretion. Please be aware that specific manufacturers have more restrictive return policies.

 

Professional Business Solutions of America and its subsidiaries including www.pbsamerica.com, www.onenationwebhosting.com, www.onenationdesign.com disclaims any and/or all responsibilities for any loss, either directly or indirectly, as a consequence of applying any and/or all information presented herein.

 

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